Contact Us

Questions, feedback or need further information?

If your question is not covered on our information pages or anything remains unclear, please send an email to [email protected]. Kindly provide your name, contact phone number and your city of residence. If you are reaching out for after-sales support, please also include photos of the product.

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM Saturday: 10:00 AM – 6:00 PM Sunday: Closed

Our customer support team aims to reply within 48 hours, excluding public holidays.

Frequently Asked Questions

Q: How long will it take to receive my package? A: Please note that order processing normally takes 3–7 days before shipment. Rest assured, we make every effort to send out your order as quickly as we can. Once dispatched, estimated delivery takes 14–30 days, subject to your destination country or region. Please account for public holidays which may delay delivery.

Q: What is the company return policy? A: Once we receive and inspect your returned item, we will proceed with your return or exchange request. Please allow a minimum of 14 days after we receive your parcel for processing.

Q: How can I contact you regarding my order? A: You may reach us by email at [email protected] or via the contact form on this page.