Revised GENERAL QUESTIONS, PAYMENT, SHIPPING & RETURNS

GENERAL QUESTIONS

What is the status of my order?

After you place your order, we will send a confirmation email for you to track your order status.

Can I change my order?

Order modifications are only available for orders that have not entered shipping processing. Once your order status shows "preparing for shipping", "shipping" or "delivered", no further edits to your order can be made.

PAYMENT

What payment methods do you accept?

We support these two primary payment options: ● PayPal Yanciper uses PayPal as our main secure payment processor. Via PayPal, you can pay with MasterCard, VISA, American Express and Discover.

● Secure Credit Card Payment We also accept direct credit card payments from Visa, Mastercard, American Express and Discover.

Which currency will I be charged in?

All transactions are processed in USD. If your debit or credit card is denominated in another currency, your bank will apply its own exchange rate, subject to your card issuing bank.

Do you offer installment payments of 3 or 4 times?

We support payment in 3 installments.

SHIPPING

Where do you ship?

We provide worldwide shipping covering Asia, North & Central America, Europe and Oceania. Payments can be made via PayPal or Credit Card.

How long does it take to ship my order?

After checkout, order processing normally takes 3–7 days. Transit time depends on the shipping method you select.

How can I track my package?

Once your order is placed, a confirmation email will be sent to you to track your shipment.

What if I'm not home when delivery arrives?

If you are unavailable at the delivery address, the courier will attempt redelivery the next day, or contact you to reschedule delivery, subject to your country and selected shipping option. In some circumstances, you may need to collect your parcel from your local post office if home delivery fails.

RETURNS

Do you accept returns?

Returns are permitted when all the below requirements are met:

• The product was purchased from our online store
• The item remains unused
• Return or exchange request is submitted within 14 days after delivery

To start a return request, please get in touch with our customer service team.

Can I exchange an item?

Item exchanges are available and follow the same rules as returns. When you contact support to initiate your return, please specify that you wish to exchange your product for another item.

Are returns free?

To return your item, contact customer service to receive your return address. Once you receive the address, securely repack the product in its original packaging and include your purchase proof.

Return shipping is complimentary under certain conditions. If the return reason is not caused by an error from yanciper.com, return shipping fees will be subtracted from your refund.

How long does it take to process a return?

We will confirm your return within 14 days after your package arrives at our warehouse. Once your return is approved, your refund, exchange or store credit will be issued within 14 days.

If you have any other questions, please reach out to us via email: [email protected]